Position Summary

The Front of House & Access Coordinator plays a vital role in creating a welcoming, inclusive, and seamless experience for every patron from the moment they arrive at Wheelock Family Theatre. During performances, this position leads Front of House operations, overseeing the safe and efficient flow of audience members through the lobby and theatre while providing attentive support for accessibility needs. The Coordinator supervises and supports Front of House staff and volunteers while serving as the primary point of contact for audience services. This position works alongside the Box Office & Concessions Coordinator during public performances and reports to the Assistant Director for Audience Services.

Essential Functions

• Supervise, support, and assist in training Front of House staff, student employees, and volunteers during performances.
• Collaborate with the Assistant Director for Audience Services to create a work schedule for Front of House staff; assist with the recruitment of volunteers as needed.
• Coordinate performance timelines with Stage Management, including house opening, pre-show announcements, curtain speeches, intermission, and audience seating.
• Provide exceptional customer service and serve as the primary point of contact for patron questions, seating concerns, complaints, and incident response.
• Coordinate accessibility services, including open captioning, enhanced listening devices, audio description equipment, wheelchair and companion seating, and other patron accommodations.
• Maintain, distribute, and inventory accessibility equipment and patron materials.
• Oversee the distribution and security of printed programs and other audience materials.
• Monitor the appearance and cleanliness of the lobby and public spaces, and communicate facility needs to maintenance staff.
• Implement emergency procedures and safety protocols to support the well-being of patrons, artists, volunteers, and staff.
• Track timing for post-show events and provide cues to actors and facilitators as needed.
• Remain on-site until all patrons have safely exited the building following performances.
• Complete Front of House performance reports.
• Perform other duties as assigned.

Key Competencies

• Outstanding customer service, leadership, and conflict-resolution skills.
• Experience supervising staff and/or volunteers in a customer-facing environment.
• Basic proficiency in Excel and/or Google Sheets.
• Strong communication, organization, and time-management skills.
• Knowledge of, or willingness to learn, accessibility best practices in live theatre.
• Calm, professional demeanor and sound judgment in high-pressure situations.
• Flexibility and adaptability in response to changing schedules and operational needs.
• Availability to work a varied schedule, including mornings, evenings, weekends, and holidays as needed.
• Ability to lift and carry up to 25 pounds and stand or walk for extended periods.

This is a Part-Time, Semester-Based position at a rate of $22.00–$25.00 per hour. If you are interested in applying, please send your cover letter, resume, and a list of three references to Deborah Rosenstein, Director of Finance and Administration, at wftfamily@gmail.com.

There are currently no other opportunities. However, we’re always interested in connecting with talented professionals who are passionate about theatre for young audiences. Join our mailing list to keep up to date on upcoming opportunities.